Privacy Policy

Effective Date: 28-08-2024

Falcon Tech Solutions ("we," "us," or "our") operates the https://falcontechvcs.wixsite.com/home website and provides vacuum repair and servicing for household and commercial equipment. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal data when you use our website or services and describes your privacy rights.

1. Information Collection and Use
We collect various types of information to provide and enhance our service to you.

Types of Data Collected

Personal Data: This includes information such as your name, email address, phone number, and address. You may provide this information to us directly when booking services, making inquiries, or accessing specific website features.
Usage Data: We collect data on how you access and interact with our website, including your IP address, browser type, pages visited, time and date of visits, and other diagnostic data.
Cookies and Tracking Technologies: Our website uses cookies and similar technologies to track activity. This helps us optimize our website and provide a personalized experience. Examples include:
Session Cookies: Used to operate our website.
Preference Cookies: Remember your preferences and settings.
Security Cookies: Help ensure the security of our website.

2. Data Retention Policy
We retain personal data only as long as necessary to provide our services and meet regulatory requirements. After the completion of our service relationship, data will be securely stored for a period defined by legal or business needs, after which it will be deleted or anonymized.

3. Use of Data
Falcon Tech Solutions uses collected data for purposes including:

Providing and maintaining our services
Notifying you of any changes to our services
Enabling interactive features on our website
Customer support and issue resolution
Analyzing and improving our website and services
Ensuring website security and fraud prevention

4. Data Transfers and International Processing
Your information, including personal data, may be processed outside of the UK if required for service provision. By using our website or services, you agree to the transfer and processing of your data in accordance with this Privacy Policy. We ensure all international data transfers comply with UK data protection laws.

5. Disclosure of Data
We may share your data in good faith under the following circumstances:

Legal Requirements: When required to comply with the law or protect Falcon Tech Solutions’ rights.
Service Providers: We may employ third-party companies to provide service support, payment processing, and analytics. These providers access personal data only to perform their specific tasks on our behalf.

6. Customer Rights and Data Requests
You have the right to access, correct, or delete your personal data. You may also request that we restrict processing or provide a copy of your data. For requests, please contact us at falcontech.vcs@gmail.com

7. Security of Data
While we implement reasonable measures to protect your personal data, no transmission method over the internet is 100% secure. We strive to use commercially acceptable methods to safeguard your information but cannot guarantee absolute security.

8. Third-Party Links
Our website may contain links to third-party sites not operated by Falcon Tech Solutions. We advise reviewing the privacy policies of any third-party sites you visit, as we are not responsible for their content or practices.

9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect information from children.

10. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated to you via email or a prominent notice on our website.

11. Contact Us
For questions or to exercise your data rights, please contact us at:
Email: falcontech.vcs@gmail.com
Phone: 07393104466